Refund policy
Return & Exchange Policy
At OWLZ, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return & Exchange Policy below.
Returns & Exchanges Period
You may request a return or exchange within 14 days from the date your order is delivered.
Eligibility
To be eligible for a return or exchange, the item must:
* Be unworn, unused, and in its original condition.
* Have all original tags attached.
* Be returned in its original packaging.
* Be accompanied by the order number or proof of purchase.
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
* Products that have been worn, washed, altered, or damaged after delivery.
* Products with removed or missing tags.
* Items purchased during clearance or final sale promotions, unless they have a manufacturing defect.
Exchanges
We are happy to exchange your item for a different size or color, subject to stock availability.
If the requested size or color is unavailable, you may choose another item of equal value or pay/refund the price difference where applicable.
If the exchange is requested due to selecting the wrong size, the customer is responsible for the applicable shipping fees. We recommend checking our Size Guide before placing your order.
Manufacturing Defects
If you receive an item with a manufacturing defect, please contact us within 48 hours of receiving your order and provide clear photos or videos showing the issue.
Once the defect has been verified, we will replace the item or issue a refund at no additional shipping cost to you.
Shipping Fees
* Shipping fees for returns or exchanges requested for personal preference (such as size, color, or change of mind) are the customer’s responsibility.
* If the return or exchange is due to an error on our part or a verified manufacturing defect, OWLZ will cover all shipping costs.
Refused Deliveries (RTO)
If an order is refused upon delivery, cannot be delivered due to incorrect shipping information, or is returned because the customer is unavailable or unresponsive, OWLZ reserves the right to charge the customer for any shipping and Return-to-Origin (RTO) fees incurred.
These fees may be deducted from any refund due or may be required before processing future orders.
Order Cancellation
Orders may be canceled free of charge before they are shipped.
Once an order has been dispatched, shipping and return shipping charges may apply if cancellation is requested.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed using the original payment method whenever possible. Please note that original shipping charges and any service fees are non-refundable.
Processing times may vary depending on your payment provider.
Right to Refuse
OWLZ reserves the right to refuse any return or exchange request that does not comply with the conditions outlined in this policy.
Contact Us
If you have any questions or would like to request a return or exchange, please contact our customer support team with your order number through our official communication channels.
